SALES AND REFUND POLICY

1 - Important Warning – Please Read

The installation of any aftermarket part, like ours,  may void or otherwise adversely affect your factory warranty. In addition, such installation and use may violate certain federal, state and local laws, rules and ordinances as well as other laws when used on motor vehicles operated on public highways, especially in states where pollution laws may apply. Always check federal, state, and local laws before modifying your scooter. It is the sole and exclusive responsibility of the user to determine the suitability of the product for his or her use, and the user shall assume all legal, personal injury risk, and liability and all other obligations, duties and risks associated therewith.

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2 - Shipping & Delivery

All products are custom made and take time to produce once ordered. Wheels usually take 3-4 weeks to ship, however due to COVID delays they can take up to 3 months. We work constantly with DWT to get stock and we will send them as soon as they are done. Please be patient as this process can not be sped up. Most small parts ship within a day or two but can take up to 2 weeks depending on stock.

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3 - Returns and Refunds

Due to the very limited amount of stock we are receiving due to COVID delays, ALL SALES ARE FINAL. You can change the design or bolt pattern of your design but we will not cancel your order and refund you back.  If you have an issue with your wheels once you get them then let us know and we will work to fix the issue or replace the wheel.    

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4 - Wheel Disclaimer

Our wheels are made from Douglas .190 Roll Forged Spun Aluminum Rims, Made in the USA. The Roll Forged manufacturing process has two natural defects in every wheel made that you should be aware of before buying. The process to make these wheels, as seen in the video below, can leave small nicks and flaws in the wheel. This is a normal manufacturing defect in the wheels and unpreventable. The other common flaw in the manufacturing of spun aluminum wheels is how the bolt holes are cut. They can be a hair off left or right because they are punched and not actually drilled. This can be highlighted when you purchase a wheel where the design cuts in close to the bolt hole, like the CCW2. These will be unnoticeable when the wheel is mounted but you should be aware that this could happen. We could change all the designs to not come close to the holes so you would never notice but we feel the design is better how it is. If you are worried about this please contact us and we can redesign them for you to not be close. Again, once you mount them you will not notice the .005 difference. With that said, don't get me wrong these are the very best wheels you can buy but no wheels are flawless coming out of the factory.  Refunds will not be given because of these flaws.   Here is a video on how these wheels are made.

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5 - Status Updates

We no longer provide status updates on wheel orders. Please be aware of this before you buy as there are no refunds once an order is made. 

  We are no longer providing status updates on wheel orders because we are selling faster than they can make wheels and we can no longer predict when our stock will be replenished. DWT tries the best they can to provide dates on when blanks will be here but unfortunately with Covid they are always wrong because they too rely on other companies like polish to complete a finished wheel. Once we receive the wheel it takes two days for me to cut and ship. For two piece wheels, the centers are completed while we wait for the barrels to arrive. Usually the turn around is 4 weeks but with Covid delays it could take 3 months. We appreciate your patience, understanding and support.

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6 - Warranty

All wheels come with a one year warranty. If anything breaks or cracks within the first year we will replace it. You have to ship us the wheel at your expense and then we will look it over and make a new one and ship it back. Does not apply if wheel has been crashed. Contact us with any problem you have and we will sort it out.

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A look at DWT